From internal know-how to global competence
For JETS, competence is a core part of how value is created. When performance depends on understanding, structured learning becomes essential. That belief led to the development of Jets® Competence – a digital learning platform that is now being opened to customers and partners globally.
The first external rollout is already underway, marking a new phase in how JETS supports competence across markets and segments.
- Technology alone is not enough. To get the full value out of a system, people need access to the right knowledge, at the right time, says Linn Urke Osnes, Training Manager at JETS.
Turning experience into structured learning
Ensuring consistent, long-term performance starts with a clear understanding of how products are installed, used, and supported throughout their lifecycle. This perspective has shaped JETS’ approach to competence development. Rather than treating training as a separate function, Jets® Competence is built around capturing, structuring, and sharing the practical expertise that already exists within the organisation.
Jets® Competence is created by JETS employees who work with the technology every day. Engineers and technical experts, service technicians, product specialists, and field experts contribute their knowledge, translating hands-on experience into structured learning content that reflects real-world use, real challenges, and proven solutions.
One of the key contributors to the first external course rollout has been Ellen Stene Bakke, whose deep and broad expertise has been essential to shaping the content.
- Ellen has played a crucial role in this course. Her understanding of both the technical systems and how customers actually use them has made the training far more relevant and practical, says Osnes.
The first official rollout is being introduced within the Mobile segment for transportable toilet solutions, marking the beginning of a broader rollout.
Modular learning designed around real use
Jets® Competence is built on a simple principle: learning should mirror how products are actually used. Instead of long, generic presentations, each course is composed of short, modular learning blocks.
These modules are then combined into customised learning paths for each partner or customer, ensuring that participants only receive training relevant to the systems they work with.
- People don’t learn once and remember everything forever. They need the ability to return, refresh, and prepare when the situation demands it, Bakke says.
The modular structure allows learners to complete training in brief sessions, revisit specific topics before a service job, or refresh their knowledge after time away from the equipment. This directly addresses one of the biggest challenges in technical training: long-term retention.
Learning where the work happens
Accessibility has been a key design requirement from the outset. Jets® Competence is available both via desktop and a dedicated mobile app, making it usable in the office, the workshop, or out in the field.
In some cases, customers can scan a QR code and be instantly registered under their company, gaining access to a tailored learning path in seconds.
- We want competence to be available exactly where it’s needed. If someone is about to work on a vacuum system, they shouldn’t have to rely on memory from a session six months ago. They can open the app, revisit a module, and be fully prepared, Osnes explains.
Beyond day-to-day operations, accessible training also reduces perceived complexity when introducing new technology. Structured learning lowers the risk of errors, builds confidence among operators, and makes it easier for organisations to scale - both in terms of systems and people.
- When knowledge is readily available, onboarding becomes faster, and the threshold for bringing new personnel into operational roles is significantly reduced, as well as the opportunity to expand business, she adds.
First external rollout in the Mobile segment
The first external rollout of Jets® Competence is currently underway within the Mobile segment, which covers transportable toilets and sanitation units for events, construction sites, and temporary facilities. This represents the first step in opening the platform beyond the organisation and marks the beginning of a broader global rollout.
The timing is deliberate.
- This is a fast-moving market with strong seasonal peaks. Customers need immediate access to reliable service knowledge, Bakke notes.
The digital launch is being complemented by instructor-led, onsite training delivered by Tomasz Torun, one of JETS’ global service specialists. This combination of physical and digital learning is a strategic choice, allowing training to be introduced and expanded over time.
- People learn differently. Hands-on training and digital courses reinforce each other. Together, they create stronger and more lasting competence, says Osnes.
A platform with a global roadmap
The rollout marks the first milestone. JETS is already expanding the platform with new courses, additional segments, and more languages.
Upcoming releases include training related to all segments, products, and systems where technical competence is often mission-critical. Translations are ready for the learning that has already been made available, with more to follow.
- Jets® Competence is not a static library. It’s a living tool that evolves alongside our technology and our customers, Osnes emphasises.
Redefining the customer experience
By opening Jets® Competence to external users, JETS is redefining how it supports customers. Instead of relying on one-off training sessions or fragmented documentation, partners now gain access to structured, repeatable, and measurable learning.
The goal is straightforward: better installations, more efficient operation, and less downtime – supported by a shared understanding of how Jets® systems are designed to work.
- For us, this is a proud moment. We’ve been building this internally for a long time. Now we’re opening it up, and building global competence together with our partners, Osnes concludes.